GoDaddy Reviews

GoDaddy are very proactive and helpful. I trust them with my hosting

GoDaddy's site is easy to navigate and find what you want.
The buying process is simple too

its messy its hard to figure out

I found this website very good to navigate and easy to use.

Update:
Finally today they called me and apologize for the miscommunication from their behalf, actually the caller today was awesome and very helpful and really followed up with my problem.

Original review:
Stay away!
I've purchased a com.cn domain from godaddy on 29 April
They asked for documents, I provided them, the message read "domain ready at 6 May"
Since then, whenever I logged in I get asked for the same documentation.
When I click to upload again I get an error message and prompt to contact support.
No ticket system!
You have to call them. They put you on hold to research the issue. Takes forever. Sent you an email. You respond and they never follow back. You have to call them again. I have already done this 3 times.
Really gives you the impression that these guys on customer support really don't care about you or your business.

Great experience purchasing my Domains, BUT
...
Need to have the ability to pay for the WEB Site Services right away, and add a Month, or cancel after 30 days. A free trial just adds another date to keep track of. Wanted to pay right after building the WEB Site.

Godaddy is a customer-friendly company with an easy-to-use service and interface.

GoDaddy auctions are rigged with bots bidding me up seconds after and I was charged $6,312 without my consent for domains after "bot bids" magically disappeared leaving me holding the bag.

I signed on for Complete Web design and SEO Mgt.
I was promised 1st page or certainly MAJOR improvement of placement of our company. We are 6 months in with REPEATED delays part with every dog ate my homework excuse and I am STILL not anywhere near what I was promised! Is the website good? Yes. ANY company could have done that. But I gave Go Daddy the complete job only to be told that SEO and web building 'don't work together'. SERIOUSLY? HOW POOR a policy is that when Go Daddy has COMPLETE control?
MONTHS of clock bleeding. "Oh we only work X hrs per month." NEVER was I told that. Emails 2 weeks late which required IMMEDIATE attention. NEVER NEVER EVER again.

On April 16,2021, our hosting company, GoDaddy, decided to suspend our website.
The sent me an e-mail a week earlier saying a folder on the site was violating their network policy, but they didn't say what policy I was violating. The e-mail was sent to a "spam collector" e-mail that I rarely check.
When I called them about this issue, the customer service rep told me that they did an automated scan and found that we had zip files on the site, and he said zip files aren't allowed with my current hosting plan!

I said we've been hosting with them since 2008 and that we've always had zip files- it's how we sell products to our customers! But the customer service rep was like, that's what the scan found, so you need to delete the zip files to get the site restored. I said I need the zip files because I sell products and he was still like, that's the only way to restore the site.
He couldn't say why they ran the scan now, or why we're suddenly not allowed to have zip files on my site.

I asked if there were any other options and was like, delete the zip files or your site stays down... which wasn't helpful at all!
Then I had to ask if I could upgrade to a hosting plan that does allow zip files and he said that's an option, but again, I was the one who has to ask for it- he didn't offer it as an alternative. This requires a migration of the site and database, which could take up to 18 days.

He also said he'd put in a request to get the site up and running again since migrating to an upgraded plan will stop their scan. But that could take "up to 12 hours" but he didn't know when exactly it would be up again. He also promised that the existing site would not be affected since I agreed to pay for the upgraded service and to pay for the migration.

When I checked the site the next morning, after 12 hours, it was still down. I called GoDaddy's security department, talked to "Steve" and he said he'd check with their network violations team (the department that shut down our site). I was on hold for about 10 minutes, then he came back and said the site was now restored. I checked the site to verify, and he was correct. It seems like the first guy that I talked to never put in the request to restore our site!

Steve also gave me a few more details: he said the actual issue may be that we have too many zip files in one folder, but since he doesn't what the limit is, he couldn't tell me which zip file triggered their scan. And he couldn't explain why the first guy said they don't allow zip files.
He also said that our website was on the co-hosted plan and they don't want any one customer using too much storage space. Yet when I checked my account settings, it said I had "unlimited storage space" and "unlimited traffic". So why am I being punished for using too much space?

Then the following week, one of our customers purchased a product and reported they didn't receive the product zip file. I checked the server and it seems that GoDaddy went back on their promise of not deleting any files until after our migration was complete! They actually DID delete all of the product zip files! Unfortunately, as I told them numerous times, this affects customers' purchases!
AND I never received any notification that they would be deleting these files.

I called them yet again and explained that I paid for an upgraded hosting plan, I paid for a migration, and I was told they'd leave the product zip files alone. This tech was very helpful, but he said the "network violations" department was closed on the weekend, so he couldn't get permission from them to restore the product zip files. He then tried some other ideas, including talking to the hosting department and the Managed Services department.
After talking to him for about 2 1/2 hours, it turned out that he was able to restore the product zip files from a backup earlier last week.

I then manually deleted a lot of older products so my total number of zip files falls below their (still unknown) limit.

So the bottom line is:
If you're an online business selling digital products, you can not have X number of product zip files. It seems no one knows what "X" is, but they'll delete all of your files, even if you agree to their terms and pay to upgrade your hosting plan.

Billing was very confusing. I wanted to change my website type, but could not figure out a way to do it. Editing and adding to my website was relatively easy. However, I still need to change the type of website that I had originally chosen, but not sure it’s possible.

Althought the support agent was very nice. I was on the phone with them and disconnected 3 times and never got a call back on the 3rd disconnect or closure follow up email and my case was still not resolved. very disappointing as a new customer